What are the ramps and steps made of?
Our ramps and steps are made of Industrial-Grade High-Density extra firm foam which, although lightweight and easy to lift and move, provides a very stable walking surface for pets of a wide range of sizes. The washable zip-on / zip-off covers are made from 100% polyester micro-filament furniture-grade upholstery fabric which is impervious to stain. Our products are protected by US patents and made in the USA.
What is the weight capacity of the foam ramps and steps?
Our ramps and steps are able to comfortably support pets up to 75 lbs. Although we’ve seen dogs 80-90 pounds do very well on them, 75 pounds is generally a safe upper limit depending on how fast and wide your dog is. We recommend our 14” wide products for smaller and/or slower dogs. Our 17” wide products are great for medium to large and/or fast dogs. The 17” wide products are also better for pets who just need a little extra walking space to feel confident. Our 17” wide products have been tested and approved by even some of the largest dogs, including 80+ pound Doberman Pinscher pups who were both large and fast.
How do the pieces stay together?
All of our ramp and step covers pieces are equipped with strong velcro to adjoin each piece together.
How do I know which ramp or step height my pet needs?
We offer steps in 7”, 14” and 21” heights and ramps in 14”, 21” and 28” heights. We suggest measuring the piece of furniture you intend to set up your ramp or step system by and choose the closest height option. If our options fall either below or above your furniture height, use your best judgment based on your pet’s physical abilities/limitations on whether stepping up or stepping down to the furniture would be most ideal and comfortable for them. Our sets are modular in design, so if you buy a 21” Ramp, for example, it comes with 2 pieces that will accommodate both 14” and 21” high furniture. If you buy a 28” ramp, you’ll have enough pieces to accommodate 14” high, 21” high, and 28” high surfaces!.
14” and 17” Wide options are listed, how do I know which width I need?
All of our products are available in either 14” wide or 17” wide (except our 28” Tall Ramp options - these are only available in 17” wide). If you have a smaller breed, 14” wide should be just fine. If you have a medium to larger breed (or if your pet has any injuries or physical limitations) we suggest going with the 17” wide option as the added width provides more stability. When in doubt, we suggest going with 17” wide.
What if my bed is higher than 28”?
Our 28” Ramp with Landing product is great for beds up to 35 inches tall. This is because the bed just acts as the last small step up from the landing.
Are the covers washable?
Yes! To spot clean stains: use mild soap and lukewarm water. Rub gently in a circular motion with a sponge or soft brush. Pat the area dry after cleaning. Covers can also be easily removed and machine washed using cold water (air dry only).
I need to add a landing or extend my ramp or steps, do I need to return my order or can I purchase additional pieces?
No need to return your order - each of our individual steps (14” and taller) also double as our landings! We also have “extensions” available for purchase if you want to extend your 14” or 21” tall ramp. Be sure to check the width of the piece you already own to make sure the piece your order to add to your ramp or step will align and match up in size..
How long do your products last?
Our products will usually outlive your pet. We regularly have customers who don’t come back to us until 12-15 years after their original purchase to get either a replacement cover or a new piece of foam. Our products are built to last! We use top of the line materials in every part of our ramps and stairs.
Do you offer custom sizes or pieces?
Unfortunately no, at this time we are not able to create custom sizes or pieces.
Do you accept returns?
Yes! Returns can be made only within the first 30 days of purchase. Your returned item must be in “like new” - resellable condition (free of stains or pet hair). Please review our return policy here for all the details.
What is the best way to introduce my pet to their new ramp or step?
Sitting near your pet's new ramp or step with them can help your pet get familiar with it. Using treats on the ramp or step and giving verbal encouragement and praise can also help. Most of all, be patient! Introducing anything new to your pet's environment can take time for them to get comfortable with but over time they will warm up to it and love it just like other furniture in your home.